Install the Agent software

After you register your account, you are ready to download and install the Agent software. You can install the software immediately as part of the download procedure, or you can save the Agent Setup file to a location on your computer and install the software later. For information about how to install your software later, see Recover accounts.

Before You Begin

You must register your Agent account before you can download and install it. If you have not registered your account, see Register an account.

NOTE: If you use a PC, to install an Agent, you must log on to the Windows operating system as a user with Administrator privileges.

To install the Agent software

  1. To download the Agent software to your computer, click Download Software.

    While AMWS waits for the Data Center to create the Agent Setup application for your account, it displays the Creating Your Download page. When the file that contains this application is ready to download, AMWS displays the Download Instructions page.

  2. Click Begin Download, and then save the Agent Setup file to a folder on your computer.

    The name of the file depends on the type of computer you use:

    • If you use a Mac, this file is AgentSetup.zip.

    • If you use a PC, this file is AgentSetup.msi.

  3. To start the installation, navigate to the folder in which you saved the file, and then perform one of the following:

    • On a Mac computer, double-click on AgentSetup.zip to extract Agent Setup files, and then double-click on AgentSetup.mpkg or AgentSetup.pkg file.

      NOTE: For 9.0.2, the setup file name is changed from AgentSetup.mpkg to AgentSetup.pkg.

    • On a PC, double-click AgentSetup.msi.

  4. Follow the on-screen instructions to complete the installation.

Related topics

Register an account